Support

Need help with PieForge? We're here to assist you!

How to Get Help

We offer support through email. Our support team is ready to help with any questions or issues you encounter with the PieForge app.

Email Support

Email Address: [email protected]

Send us an email with your question or issue, and our support team will get back to you as soon as possible.

What to Include in Your Support Request

To help us assist you more quickly and effectively, please include the following information in your support request:

  • Device Type: Tell us what device you're using (e.g., "Samsung Galaxy S21", "iPhone 13", "Google Pixel 6")
  • Operating System Version: Include your OS version (e.g., "Android 13", "iOS 16.5")
  • App Version: You can find this in the app settings or "About" section
  • Issue Description: Describe the problem you're experiencing in detail:
    • What were you trying to do?
    • What happened instead?
    • When did this start happening?
    • Can you reproduce the issue consistently?
  • Screenshots (if applicable): Screenshots can help us understand the issue more quickly

Example Support Request:

"I'm using a Samsung Galaxy S21 with Android 13 and PieForge version 1.2.3. When I try to start a timer for the cast iron pan recipe, the app crashes immediately. This started happening yesterday after I updated the app. I can reproduce it every time I try to start that specific timer."

Response Time

We strive to respond to all support requests within 2-3 business days. Complex issues may require additional time to investigate and resolve.

Please note:

  • We respond to requests during business hours (Monday-Friday, 9 AM - 5 PM Eastern Time)
  • Requests received on weekends or holidays will be addressed on the next business day
  • Critical issues affecting app functionality are prioritized

Frequently Asked Questions

How do I reset my password?

If you've forgotten your password, you can reset it through the app by tapping "Forgot Password" on the login screen. Follow the instructions sent to your email address.

Can I use PieForge without an account?

Some features may be available without an account, but creating an account allows you to sync your recipes and settings across devices.

How do I purchase the Recipe Book?

The Recipe Book can be purchased as an in-app purchase. Navigate to the Recipe Book section in the app and follow the prompts. Payment is processed securely through your app store (Google Play or Apple App Store).

Why isn't my timer working?

If timers aren't working correctly, try the following troubleshooting steps:

  • Ensure the app has permission to send notifications
  • Check that your device is not in Do Not Disturb mode
  • Restart the app and try again
  • If the problem persists, contact support with details about your device and the issue

Can I request a refund?

Refunds for in-app purchases are handled through your app store (Google Play or Apple App Store). Please refer to their refund policies and request a refund directly through the app store.

How do I delete my account?

To delete your account and all associated data, please see our Data Deletion page for detailed instructions.

Additional Resources

Still Need Help?

If you didn't find the answer to your question above, please don't hesitate to reach out:

Email: [email protected]

We're here to help make your pizza-making experience as smooth as possible!